Returns & Refunds Policy
Refund Guarantee
At IOPI Shop, your satisfaction comes first. We offer a 30-day refund guarantee from the day your product arrives at your home. If you are not satisfied for any reason, we guarantee a full refund of your investment.
Exchanges
If the product does not meet your expectations or needs to be replaced for any reason, you have up to 60 days after delivery to request an exchange for another item or for the same model.
Returns
We accept returns due to buyer's remorse or defects within 30 days of delivery. The product must be in its original packaging and free of any signs of misuse.
How to request?
To start any of these processes, please contact our support team with your order number and the reason for your request. Our team will process your request in record time.